Colorado Lemon Law Complaint Form

Step 1. Lemon Law statutes are designed to protect both manufacturer and consumers. As such consumers would be wise to organize their documents so they can readily prove ownership of the vehicle and the existence of its warranty defect.

Step 2. Vehicle Owners should be aware of their responsibility to show the warranty malfunction’s effect on performance leading up to the complaint. Quite a bit of this is likely to be anecdotal. It is often a good idea to start and maintain a written log concerning such intangible events as personal experience or phone correspondence. This log should be dated and updated frequently to be taken seriously. It should also be descriptive and concise

Step 3. Eventually, consumers dealing with an increasing warranty defect performance problem will have to contact a manufacturer to seek assistance. This should be done as a dated written complaint and sent via registered mail.

Step 4. Vehicle Owners will need to uphold their responsibilities. This includes informing a manufacturer in no uncertain terms their expectations when the warranty nonconformity proves irreparable. This should be done after a fair amount of repair attempts in the form of a Notice to Repair, Replace, or Repurchase the vehicle. This will give the manufacturer one more chance to repair the vehicle with an ultimatum. Since, one may have to prove this was given, this notice should be sent via registered mail with a return receipt request.

Step 5. Consumers should be very familiar with both the Colorado Lemon Laws and the warranty agreement. If the warranty agreement states the manufacturer will participate in a specific 16 C.F.R. Part 703 compliant dispute resolution program, the consumer is obligated to participate in this program before taking further actions such as filing a lawsuit for compensation. Consumers are not obligated or bound by the result of this process.

Step  6. The Better Business Bureau will accept complaints from consumers having a difficult lemon law dispute and act as an arbiter between the consumer and manufacturer. This process begins with entering some information on the first page of the Better Business Bureau Auto Line Program online form.