Arizona Lemon Laws for New Vehicles
The Arizona Lemon Laws have been useful to consumers needing a remedy to a lemon law dispute where a manufacturer will not uphold their legal obligations for recently purchased new vehicle with a debilitating warranty defect. These statutes will allow a consumer to file a complaint with the Better Business Bureau for arbitration in difficult lemon law disputes.
Requirements
New vehicles are covered, under the Arizona Lemon Laws, for the period of the warranty or the first twenty four thousand miles or first twenty four months from the date of delivery.
Malfunction
New vehicles possessing a warranty defect which impairs the vehicle’s use or value in a severe and detrimental way qualify the vehicle to receive at least four manufacturer warranty defect repairs. If the warranty malfunction cannot be repaired within four attempts or the vehicle is inoperable for a thirty or more calendar days, then the consumer is eligible for Arizona Lemon Law remedies.
Party At Fault
The manufacturer is considered the party at fault should a serious warranty malfunction occur naturally, independent of a vehicle owner’s actions, abuse, neglect, or accident.
Compensation
The manufacturer will have to replace or repurchase the vehicle. Certain adjustments will apply if there is a repurchase or the vehicle may be replaced by a reasonably comparable vehicle.
How To File
Step 1. Vehicle owners should organize their documents regarding a vehicle in preparation for a possible lemon law dispute.
Step 2. A wise precaution would be to start a written log of the vehicle’s performance (especially if it is effected by a warranty malfunction). A well organized log with dated entries updated as events occur is a valid method for establishing a timeline.
Step 3. Consumers wishing to act with the safeguard of the Arizona Lemon Laws should be proactive and inform a manufacturer as soon as they suspect a warranty nonconformity will have a drastic effect on vehicle performance. It would be considered a good idea to first contact the manufacturer via registered mail with a return receipt stating the problem and the vehicle owner’s expectations. A dated written document sent in this manner will establish the initial complaint was filed during the protection period.
Step 4. While it is assumed that the initial contact will obligate a manufacturer to repair, replace, or repurchase, a consumer should issues an official Final Notice to Repair, Replace, or Repurchase the vehicle before the last allowable repair attempt. This should be done in writing and strongly worded. Additionally, it would be a good precaution to send this via registered or certified mail
Step 5. Vehicle owners may be obligated by law and the warranty to participate in a warranty listed complaint resolution program if it is 16 C.R.F. compliant before pursuing any further action. Consult the warranty for this information
Step 6. Vehicle owners may not be satisfied with such a program yet wish to avoid a lawsuit. In this case, they may seek arbitration from the local Better Business Bureau. The Auto Line Program in the Better Business Bureau is typically where one would file a complaint online however, not every manufacturer participates in this program. Luckily, the initial page will determine if this is the case then direct a browser to the appropriate area of the site.
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