Arkansas Lemon Law Complaint Form

Step 1. Vehicle owners will have to provide written proof supporting their claims to ownership of a lemon. To expedite this process, they should organize a file with all documents pertaining to the vehicle.

Step 2. In addition to the paperwork, consumers should also be prepared to prove instances where no paperwork is generated (i.e. the brakes locking, having to take a cab due to the vehicle stalling, correspondence). This can be accomplished by starting and maintaining a written log of such events early on. Each entry should be dated and the log itself should be updated as events occur

Step 3. The Arkansas Lemon Law insist that a manufacturer be given fair opportunities to repair the warranty nonconformity. This means that initial contact concerning this matter should be done immediately upon realizing a serious warranty defect exists. Consumers should put their complaint in writing then send it using registered mail with a return receipt request.

Step 4. Consumers will need to keep abreast of the repairs and vehicle condition. If the warranty nonconformity proves too resistant to repair then a consumer has a right to issue a Notice to Repair, Replace or Repurchase to the manufacturer. This will let the manufacturer know they have one more chance to repair the vehicle or remedy the situation with a replacement or refund. This written document should be sent to the manufacturer via registered mail with a return receipt request. While this step is assumed to be part of the initial complaint it will show a vehicle owner’s good faith and ability to go the extra mile in this manner, and is necessary if the initial complaint was not strongly worded.

Step 5. It is very important to consult the warranty if it seems the warranty defect is irreparable. This is because most warranties will list a manufacturer authorized a 16 C.R.F. 703 compliant dispute resolution process or program. In such a case, a vehicle owner is required by the Arkansas Lemon Law to participate in this program before pursuing other avenues.

Step 6. If all else fails and the consumer wishes to avoid a lawsuit, he/she may file a complaint with the Better Business Bureau’s online Auto Line Program.